I had worn since May 2010 with the idea of replacing my ancient Win-Mobile phone that already showed some dropouts, by an android phone. The many positive Amazon reviews and reviews otherwise it quickly became clear that there should be a HTC Desire. When I then
in Caschys blog and other forums of which read that one can get by entering into an agreement drawer at T-Mobile very cheap at the Desire, of course, I would strike the same.
Unfortunately, the whole was thoroughly with me in the pants. Short summary for those who do not want to read the entire novel: on 30/06/10 by fax completed the contract with T-Mobile, 23:09:10 am unnerved dismissed because the cell phone around the croak was not provided, in between a lot of e-mails and phone calls with T-Mobile. End of September I got the part then quite regularly for 399, - EUR bought in a media market. Conclusion for the future: as a drawer-contract action can be done quietly, the many success stories in the forums and blogs show so that it works in principle, BUT: not embark on it only that the unit is replenished "later". I would do something like that in future only in the shop, and only if I can immediately take part * *. (Alternatively, you press stop in the name of God from the coal, which is part of regular costs, which would clear about 130 Euronen percentage have been a huge savings, but ultimately it indeed corresponds to only 2 tanks of fuel in the car ...) For those who are patient
now the whole story in detail:
01:06:10: I read in Caschys Blog of the option contract with the drawers and looking for the next few weeks, eager to experience a variety of forums such drawer contracts. Above all, I read that the mesh does not work in any T-point and many people visit a number of T-points, until it works. Therefore appeared to me here ...
http://www.pocketpc.ch/htc-desire-kauf-provider/93101-htc-desire-fuer-ca-286-fuer-adac-mitglieder-11.html # post620109
... mentioned method of writing an e-mail asking to call back to the business customer service from T-Mobile, tempting. Sure it sounded good, because why should I of T-point to T-dot slippers, if that's all nice at home and mail order also going? A fatal flaw of mine, as it turned out yet.
26.06.10: I write an e-mail to the business customer service from T-Mobile that I am willing to purchase the HTC Desire with general agreement.
30.06.10: I get a call back from T-Mobile, a friendly staff goes all over the phone with me, I pointed out that the phone possibly in early August can be delivered, I accept He gave me this fax to a contract that I signed faxes back and I am hopeful in a few weeks, the longed-for HTC Desire to have.
04:08:10: as the Desire is not there (documents and SIM card, of course, came in early July), I'll call at T-Mobile. An employee tells me that there were currently no more Desires that HTC would have problems with AMOLED display and switching production to SLCD, the delivery of SLCD version he can tell me anything. He asks me if I want to order the Desire in SLCD version because (again), I beja this From now on I had a strange feeling in the matter, because what would have been if I had not called and would have confirmed my order again ...?
10:08:10: E-mail from T-Mobile: "... It's time: the desired product HTC Desire (SLCD) is available ..."
I breathe hope ...
15:08:10: am of the opinion that a packet actually less than 5 days should be on the road and call again to where. A T-Mobile-man tells me that would be part already so "well as on the truck" and at last the day with me, my anticipation is great ...
27.08.10: "tomorrow" is already long gone and the Desire I still do not. I write an e-mail to T-Mobile and wonder if I could speed up the whole by a T-point as I do find that the Desire in stock.
06:09:10: E-mail response from T-Mobile: "You have the opportunity to go into a telecom shop and get the unit there. It must refer to the order will be canceled service centers. Please clarify so in advance with the employee in the Telekom shop, whether they have the opportunity to give you the device directly. Only then can we cancel the order with us. We would be happy to call their colleagues to do so. "
still on the same day I make a T-point identifying who has the Desire, drive with the printed e-mail from T-Mobile to go there and hope that the guys in the shop resolve the contractual with the guys from T-Mobile headquarters. Naive as I am, I think that employees of the same company to clarify the link with each other must, unfortunately, far from it. The (very trying!) Assistant in the shop when business calls to customer support and meets with the staff there obviously on granite, I take in charge the phone with the staff at the hotline. Explain to me be to the following: I would have to terminate the original contract, complete with the T-point, then a new one, the termination of the initial agreement is only in writing and it could happen then (Since the cancellation deadline has already passed) that the termination is not going through. I would then run the risk of having two contracts at the neck and thus 2 Desires (the one that I would take the store and the other, at what point in time would also still available via mail).
Frustrated, I leave the store without a new agreement and without Desire, because I wanted 2 phones and contracts also do not have, so I decide to wait on the phone with the delivery by mail.
07:09:10: I call again to T-Mobile to complain to me about what happened the previous day and to ask again, is when to expect a delivery. shares, to my astonishment me with the staff that I "yes yesterday by telephone * * canceled the contract" would have. I had a) not to make and b) I had the day before the employees even said that the only * writing * would. I want to tell the staff that I had now remember that I * still * have the phone and can be no question of termination.
10:09:10: Letter from T-Mobile: "... as you have told us, you re-order the HTC Desire ... The next goods receipt is expected to take place in week 40 ... If you want another device, please let us know in "
KW would be 40 by the way the week of 4:10:10 - was 10.10.10. The phrase "... goods receipt is expected to ... place is "obviously very vague, even if arriving at T-Mobile's new devices, that is so far that I get one of these, for me it is not so transparent, where * I * am in the queue. In this respect, of course, the clue is "... if you want a different device ..." interesting, since, for example, the Samsung I9000 Galaxy S is mentioned on the T-Mobile home page also seems to me like the device quite interesting and colleague in the office has shown me his Samsung Galaxy.
13:09:10: I am writing which an e-mail: "... We could modify the contract on a Samsung I9000 Galaxy S? It goes without saying that for me would only be considered if this phone then no waiting is available ... "
23:09:10: get to my question regarding contract modification on a Samsung Galaxy but no answer, but this letter:" ; We have received your notice ... They have informed us that your order ... want to retire - too bad, we would like as customers. " Although I had
(once again) not terminated, but come to the conclusion that I really do not want more of them and contrary to the Writing is not so.
25.09.10: I am buying the Desire for 399, - EUR for Media Markt, am very happy with it.
26.09.10: look at my account statements that I have deducted 1.61 EUR T-Mobile, in the text book is well within the contract number of the recently "terminated" the contract. The whole made by stress, I can get over the mini-course, amount and I still complain by e-mail, just out of hatred ...
apology letter and remittance is actually already a few days later, respect, a solid performance from the boys (-: 03:11:10
: again an e-mail from T-Mobile, in which it apologize for having not yet been reported regarding Samsung Galaxy, regret that I quit and ask if they could do something for me.
thought for a moment, if I where a few warm words in response chic, but then it got left behind.
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